The customer that is angry, agitated and about to burst like a supernova. That’s the toughest boss! In the sway of emotions, logic doesn’t work. This is the situation with the steepest learning curve and the grandest opportunity to earn a raving fan. Don’t run away, pass on or react back with anger. Instead, listen. Listen aggressively and show empathy. Stick your neck out, go out of your way
If you choose to forward do so by adding further value. Share your viewpoints, takeaways, understandings, aha-moments, or even criticisms, counter-arguments By forwarding a message, video, infographic or any form of content without adding value is spam. It erodes the trust you are building, breaks the established rapport and at times leads to being ignored. Use forwards to build a conversation, deepen the rapport, spread worthwhile ideas. If there’s
It’s the gentleman’s way. It works because it establishes a culture that if you deliver results, so will I. I’ll keep my end of the deal, I expect you to do so. If you fail to do so then I’ll not keep my end of the deal the next time. And if you do keep up the deal the next time so shall I. It’s about you delivering on
The illusion of certificates is very real. It seems like the proverbial carrot. It’ll be all fine once you get it. A sort of insurance. The focus then is not on getting educated, skilled and equipped but to get certified. To get just enough to move on. Certificates are no more relevant. Their value has plummeted. You may be able to open the doors but to close deals, to
The idea, story, punch line may have tanked in front of the audience you wished embraced it. So what? Try a new audience. Repurpose it, Repackage it, refine it and then ship it. Keep showing up in front of various audiences to narrow down on your niche! What you created for hostel dwellers may have failed, but it may click with the housewives.
The next baby-step that will move your idea forward. That’s the crucial one. Think of it and write it down the moment you get an idea/ see an opportunity. The curse of every idea is that the more you delay taking action on it gets harder, seems insurmountable and overwhelming. A tiny step planned and written down will provide clarity and get the momentum rolling. A rolling pebble can
The difference between an average speech and a remarkable one is the refinement of the message, the medium and the technology. These tools may help you: 1: Grammarly: This is my official grammarian, one that I stick by to proofread my every typed word. 2: Astound: Training my voice to remain healthy, clear and crisp. I use it before every recording of my podcast and delivering elongated speeches. 3:
“The more you practice for the things you are not paid, the more people will pay you for your practice” – Dr Rajdeep Manwani Keep practising, honing, sharpening your skills. Talent NOT required. Show up every day, out-practice your competition, out-deliver your contemporaries, Think and read the hard stuff, take risks. You know you can’t connect the dots looking forward, what you can do is work. Keep making something
You have built a signature style with sweat, blood, luck and what not. A brand that people recognise you with, a hairstyle that they are used to seeing you in, a certain dressing style that you’ve gotten accustomed to. It could be the route you take to your home, the way you begin your every speech, The manner in which you introduce yourself. You have settled into a routine.